FAQ — Frequently Asked Questions

Question 1

What is Appifire AI Chat?

Accepted Answer

Appifire AI Chat is an AI-powered chat widget for your Shopify store. It uses your store's real data (products, FAQs, orders) to answer questions about products, sizing, policies, and order status — so customers get instant answers and you get fewer support tickets.

Question 2

How much does Appifire cost?

Accepted Answer

The free plan includes 500 AI replies per month at no cost. The paid plan is $20/month and includes more replies plus monthly AI credits. You can also buy extra AI credit packs when you need them.

Question 3

Can I try Appifire before committing?

Accepted Answer

Yes. You can start with the free plan (500 AI replies per month, no credit card). Install from the Shopify App Store, add the widget, and try it with real traffic.

Question 4

What is included in the free plan?

Accepted Answer

Free includes: full domain knowledge (products, services, orders), order status and tracking in chat, the chat widget on your store, 500 AI replies per month (resets each month), and the ability to buy extra credits. No credit card required.

Question 5

Do I need a credit card for the free plan?

Accepted Answer

No. You can sign up and use the free plan without entering a credit card.

Question 6

How is Appifire different from other chatbots?

Accepted Answer

Unlike scripted or generic chatbots, Appifire is grounded in your store's data. It doesn't rely on pre-written scripts; it uses your catalog, order data, and content to give accurate, relevant answers. It can also check order status and tracking in the same chat.

Question 7

Do I need to write scripts or FAQs for the bot?

Accepted Answer

No. Appifire learns from your existing store data — products, collections, pages, and order information. You can add or refine content (e.g. FAQ pages) to improve answers, but you don't have to write bot scripts.

Question 8

Can Appifire tell customers where their order is?

Accepted Answer

Yes. When connected to your orders, Appifire can answer "Where's my order?" and provide status and tracking information in the chat.

Question 9

Can Appifire answer questions about my products?

Accepted Answer

Yes. It uses your product titles, descriptions, variants, and other catalog data to answer questions about fit, materials, availability, and similar.

Question 10

How do I install Appifire on my Shopify store?

Accepted Answer

Install the app from the Shopify App Store. Open your Shopify Admin, go to Apps, search for "Appifire," and click Install. Follow the prompts to connect your store.

Question 11

What does the $20/month paid plan include?

Accepted Answer

The paid plan includes everything in Free plus a higher included reply allowance and free AI credits each month (e.g. $5 in credits). Exact details are in the app's pricing page.

Question 12

What happens when I use up my 500 free replies?

Accepted Answer

When you hit the monthly limit, the chat can stop answering with AI until the next reset, or you can upgrade to the paid plan or buy an AI credit pack to continue.

Question 13

Do you offer a trial?

Accepted Answer

The free plan effectively works as a trial: 500 AI replies per month with no credit card. You can use it to see how Appifire performs before upgrading.

Question 14

Are there any hidden fees?

Accepted Answer

Pricing is based on your plan and optional credit packs. There are no hidden fees; you're only charged for the plan and any credits you choose to buy.

Question 15

Is there a long-term contract?

Accepted Answer

No. You can cancel anytime. There's no multi-year or mandatory long-term commitment.

Question 16

Do I need a developer to install Appifire?

Accepted Answer

No. Installation is done through the Shopify App Store and the app's setup flow. You can add the chat widget and configure basics without a developer.

Question 17

How long does setup take?

Accepted Answer

Most merchants can install the app, connect their store, and have the widget live in a few minutes. Fine-tuning (e.g. branding, placement) can take a bit longer.

Question 18

Why not use Shopify's built-in chat?

Accepted Answer

Shopify doesn't offer a built-in AI chat that knows your products and orders. Appifire adds that: one widget that answers product and order questions from your data.

Question 19

What counts as an "AI reply"?

Accepted Answer

An AI reply is one response generated by Appifire's AI in the chat (e.g. one answer to a customer message). Usage is typically counted per AI-generated message.

Question 20

Can I buy more replies without upgrading to paid?

Accepted Answer

Yes. Both free and paid users can buy AI credit packs to get more replies when they need them, without changing plan.

Frequently asked questions