Features
Pricing
FAQ
Blog
Support
Contact
Install on Shopify
Features
Pricing
FAQ
Blog
Support
Contact
Install on Shopify
FAQ
Frequently asked questions
Everything you need to know about Appifire AI Chat for Shopify.
What is Appifire AI Chat?
How much does Appifire cost?
Can I try Appifire before committing?
What is included in the free plan?
Do I need a credit card for the free plan?
How is Appifire different from other chatbots?
Do I need to write scripts or FAQs for the bot?
Can Appifire tell customers where their order is?
Can Appifire answer questions about my products?
How do I install Appifire on my Shopify store?
What does the $20/month paid plan include?
What happens when I use up my 500 free replies?
Do you offer a trial?
Are there any hidden fees?
Is there a long-term contract?
Do I need a developer to install Appifire?
How long does setup take?
Why not use Shopify's built-in chat?
What counts as an "AI reply"?
Can I buy more replies without upgrading to paid?
Will it make up product information?
Does Appifire have access to my orders?
Is order data secure?
Is my store data secure?
Do you sell my or my customers' data?
What happens if I exceed my AI reply limit?
Can I get more than 500 free replies?
What if I need thousands of replies per month?
Is there a minimum commitment?
How do I see my usage?
When does my monthly reply count reset?
Does it know my product inventory/stock?
Can customers get tracking links in the chat?
What about sizing and fit questions?
Does it use my FAQ page?
What if the AI doesn't know the answer?
Where does the chat appear on my store?
Can I customize how the chat looks?
Does the widget work on mobile?
Where do I configure the chat widget?
Can I show the chat only on certain pages?
What Shopify data does Appifire use?
How does the bot know a customer's order?
Does it work with all shipping carriers?
Can the bot process returns or refunds?
What if an order is delayed or has an issue?
Can it recommend products?
Can it compare two products?
Can I add custom answers or rules?
Does it support product images in replies?
What is Appifire?
Is Appifire really "AI"?
Can Appifire replace my support team?
Does Appifire work only with Shopify?
Will Appifire slow down my store?
Does it work with Shopify Plus?
How often does Appifire sync my product/order data?
What happens when I add or edit products?
Do I need to add code to my theme?
What if I use a custom theme?
Can I use Appifire on multiple Shopify stores?
How is Appifire different from [Generic Chatbot X]?
Is Appifire good for small stores?
What about large or enterprise stores?
How do you compare on price?
I'm using another support tool. Can I switch?
Can I use Appifire alongside another chatbot?
Can I connect other tools (e.g. help desk, CRM)?
Does Appifire work with Shopify Markets / multiple currencies?
Can I use it with Shopify POS or other Shopify products?
Who can manage Appifire in my store?
What data does Appifire collect from my customers?
Is Appifire GDPR compliant?
Where is data stored?
Does the chat record conversations?
Does Appifire use my data to train AI for others?
Can I delete my data if I uninstall?
Can customers request deletion of their chat data?
Is the app PCI compliant?
What languages does the chat support?
Does it support guest checkout orders?
Can it tell customers when their order will arrive?
What if a customer has multiple orders?
How many conversations can run at once?
Does the AI get slower when the store is busy?
Can I limit which visitors get AI replies?
Do bot messages count toward my reply limit?
Do you integrate with Zendesk / Gorgias / etc.?
Can I export my chat logs or analytics?
Do you have an API?
The chat widget isn't showing. What do I do?
The bot is giving wrong answers. What can I do?
How do I contact support?
Do you have a help center or documentation?
Customers say the chat is slow.
The app says I'm over my limit but I just started.
Order status in chat is wrong.
Can I pause the chat without uninstalling?
I want to suggest a feature.
How do I uninstall Appifire?
Back to home